Who We Are
Hexum Hosting (“Hexum Hosting,” “we,” “us,” or “our”) provides web hosting, dedicated server, and related support services. This Privacy Policy explains what personal data we collect, why we collect it, how it is used, and the choices you have regarding your data.
If you have questions about this policy, you can reach us by submitting a support ticket through our My Tickets page or via our Contact page.
Information We Collect
We collect only the information needed to provide and support our hosting services:
- Account information — name, email address, and password (stored encrypted) when you register for an account.
- Billing information — billing address and order history processed through WooCommerce; payment card details are handled directly by our payment processor and are never stored on our servers.
- Support communications — the content of support tickets, replies, and any attachments you submit through our ticketing system.
- Technical data — IP address, browser type, and basic usage logs collected automatically for security, fraud prevention, and troubleshooting.
- Server/account usage data — information related to the hosting or server services you have with us, used to deliver and support those services.
How We Use Your Information
- To create and manage your account and provide the hosting/server services you order.
- To process payments and maintain billing records.
- To respond to support tickets and provide customer service.
- To send service-related notifications (for example, ticket replies, billing notices, or maintenance alerts).
- To maintain the security, integrity, and reliability of our systems.
- To comply with legal obligations.
We do not sell your personal information to third parties.
Cookies
Our website uses cookies to keep you logged in, remember your cart and account preferences, and to support core site functionality (including WordPress and WooCommerce session cookies). You can control or disable cookies through your browser settings, though some site features may not function properly without them.
Third-Party Services
We rely on a small number of trusted service providers to operate our business, including:
- Our website host and infrastructure providers, who process data on our behalf to keep the site and hosting services running.
- Cloudflare, for DNS and network security/performance.
- Google Workspace, for business email.
- Our payment processor, for securely handling billing transactions.
Each of these providers only receives the information necessary to perform their function and is bound by their own privacy and security obligations.
Data Retention
We retain account and billing information for as long as your account is active and as needed to comply with legal and accounting obligations. Closed support tickets are automatically anonymized after 180 days as part of our routine data-minimization practice.
Your Rights
You are in control of your data. From the Privacy button on our My Tickets page, or from your My Account dashboard, you can:
- Request an export of the personal data we hold about you.
- Request deletion of your existing data.
- Review and update your account details at any time.
We will respond to verified requests within a reasonable timeframe, consistent with applicable law.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
Last updated: August 16, 2026
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please submit a ticket through our My Tickets page or reach out via our Contact page.